B2B Agreement – Hanukastudios Terms of Use
Executive Summary (TL;DR)
- B2B use only (professional salons)
- Hanukastudios is a technology provider
- The salon is responsible for its clients, employees and subcontractors
- Data hosted securely (no absolute guarantee)
- Payments and deposits managed by the salon
- Electronic acceptance = valid contract
1. Provider Identification
9268-7821 Québec inc. Operating as: Hanukastudios / eBits / axIAgo Website: https://hanukastudios.ca | https://hakunastudios.com
2. Exclusive B2B Nature
Hanukastudios is a SaaS platform exclusively for professional businesses (salons, spas, aesthetic centers). Use by individual consumers is prohibited.
3. Services Offered
Hanukastudios offers the following services: • Booking and appointment management system • Invoicing and payment management • Time and service tracking • Process automation • Artificial intelligence tools for decision support These services are provided "as is" and "as available", without any guarantee of commercial results.
4. No Professional Advice
Hanukastudios does not provide accounting, tax, legal or financial advice. The client remains entirely responsible for consulting their own professionals for any questions relating to their legal, tax or accounting compliance.
5. Subscriptions and Payments
Subscription fees are billed monthly or annually depending on the plan chosen. A 30-day free trial may be offered. Fees are non-refundable except as required by law. Failure to pay may result in suspension or termination of service.
6. Data and Content Ownership
The client retains ownership of all data entered into the platform (client information, employees, services, transactions). Hanukastudios acts as host and processor under Quebec Law 25. Data is hosted securely in Canada or internationally depending on infrastructure providers.
7. Privacy and Personal Information Protection
The client is responsible for processing their own clients' data. Hanukastudios undertakes to process data in accordance with Quebec's Act respecting the protection of personal information in the private sector (Law 25). In case of a security incident, Hanukastudios will inform the client within the timeframes required by law.
8. Artificial Intelligence and Automation
AI features offered by Hanukastudios are for decision support only. The client remains entirely responsible for business decisions made based on these tools. Hanukastudios does not guarantee the accuracy or relevance of AI-generated suggestions.
9. Third-Party Integrations
Hanukastudios may integrate with third-party services (payment processors, accounting tools, etc.). The client accepts that these integrations are subject to each third-party provider's terms of use. Hanukastudios is not responsible for failures, errors or modifications made by these third-party services.
10. Acceptable Use
The client agrees to: • Not use the platform for illegal or fraudulent purposes • Not attempt to compromise the security or availability of the service • Not resell or sublicense access to the platform • Respect Hanukastudios' intellectual property rights
11. Termination and Offboarding
The client may cancel their subscription at any time. Hanukastudios may terminate service in case of violation of these terms. Upon termination, the client has 30 days to export their data. After this period, Hanukastudios may delete data in accordance with its retention policy.
12. Limitation of Liability
Hanukastudios' total liability to the client, for all claims combined, is limited to the amount of fees paid by the client during the 12 months preceding the claim. Hanukastudios cannot be held liable for indirect, incidental, special or consequential damages.
13. Indemnification
The client agrees to indemnify and hold Hanukastudios harmless from any claim arising from: • The client's use of the platform • Relationships between the client and their own clients • The client's violation of these terms or any applicable law
14. Applicable Law
This agreement is governed by the laws of the Province of Quebec and Canada. Any dispute will be subject to the exclusive jurisdiction of the courts of Montreal, Quebec.
15. Force Majeure
Hanukastudios cannot be held responsible for any breach resulting from force majeure, including natural disasters, major infrastructure failures, cyberattacks, governmental acts or interruptions of essential suppliers.
16. Intellectual Property
All intellectual property rights relating to the Hanukastudios platform remain the exclusive property of Hanukastudios. No rights or license are granted to the client other than for compliant use of the platform.
17. Electronic Acceptance
The client acknowledges that their electronic acceptance (via the checkbox below) constitutes a legally binding agreement equivalent to a handwritten signature. Acceptance is recorded with timestamp, contract version, language and IP address.
Annexes
Annex B – Deposits, Payments, Cancellations and Credits
Hanukastudios is not a party to transactions between the salon and its clients. The salon is entirely responsible for: • Its deposit, cancellation and refund policies • Managing disputes and chargebacks with its clients • Compliance with payment processors (e.g. Helcim, Stripe, Square, etc.) Third-party payment providers are governed by their own terms of use.
Annex C – Data Processing (Simplified DPA)
Roles: • Salon = Data Controller • Hanukastudios = Data Processor Data processed: client information, employees, services, transactions, appointments, payments. Purposes: salon management, invoicing, booking, analysis. Hosting: Canada / international (depending on cloud infrastructure). Security: reasonable measures (encryption, access control). Incidents: notification according to Quebec's Act respecting the protection of personal information in the private sector (Law 25). End of contract: data export within 30 days, then deletion.
Annex D – Service Level (SLA)
Availability target: 99% monthly (not guaranteed). Maintenance and interruptions: possible with or without notice. Support: provided reasonably, without firm time commitment. SLA exclusions: • Third-party service failures • Client configuration issues • Internet or external network outages • Abuse or abnormal use
In case of interpretation discrepancy, the French version prevails.